SUPPORT

Standard Support Process:
Hours 8 AM – 5 PM Ghana Local Time
Email: [email protected]
Response Time: – During Office Hours – 2-4 hours – Off-hours/ Weekends – Prioritized based on Urgency.
Phone: +1 (301) 560-4727, +233 (020) 263 9250
Outside of normal support hours will be prioritized on a case-by-case basis.
General Support Request Criteria:
  • Clearly describe the problem you are facing.
  • Consider using screenshots in your email for clarity.
We Strongly Encourage Feedback
Ongoing feedback on the technology application is strongly encouraged as that is how we continue to exceed your needs. Please forward:
  • System errors and bugs
  • Improvement ideas
  • Impediments and friction points that slow your progress
  • “Nice to haves”
  • And any other thoughts, concerns, or information that will help us continue to exceed your needs

**Note that any new ideas for development or change requests will be included in our product development pipeline.

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